REE-CHARGE CIC is committed to making our website accessible and inclusive for everyone in our community. We continuously review and improve our digital content in line with WCAG 2.1 Level AA standards.

Accessibility Statement

REE-CHARGE CIC

Last updated: 12/02/2026

Next review due: 12/02/2027

Our Commitment to Accessibility

REE-CHARGE CIC is committed to ensuring that our website and digital services are accessible to all members of our community.

As a Community Interest Company providing culturally sensitive mental health and wellbeing support to disadvantaged and ethnic minority communities, we recognise that accessibility goes beyond disability. It includes language barriers, digital exclusion, literacy levels, trauma sensitivity, and cultural understanding.

We are committed to reducing digital inequalities and ensuring that everyone can access information about our services safely, easily, and with dignity.

Accessibility Standards

We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

We are continuously reviewing and improving our website to enhance accessibility. This includes:

Testing for readability and clarity
Reviewing colour contrast and text visibility
Ensuring compatibility with screen readers
Checking keyboard navigation functionality
Reviewing content for plain English and trauma-informed language

Accessibility is an ongoing process, and we are committed to continuous improvement.

zoom features

Accessibility Features of This Website

We have taken the following steps to improve accessibility:

Clear and simple language throughout the website
Consistent navigation and page structure
High colour contrast between text and background
Responsive design for mobile, tablet, and desktop devices
Alternative text descriptions for images
Keyboard navigability
Structured headings for screen reader compatibility
Avoidance of flashing or distressing visual content
Clear signposting to crisis and urgent support services

We are mindful that many individuals accessing our services may be in distress. Our content is written using supportive, respectful, and trauma-informed language wherever possible.

Language and Cultural Accessibility

REE-CHARGE CIC recognises that English may not be the first language for many members of our community.

If you require information in another language or need support understanding our services, please contact us. We will do our best to provide:

Translated materials (where possible)
Verbal explanations
One-to-one support
Assistance completing online forms

We are committed to culturally sensitive communication.

Digital Inclusion Support

We understand that not everyone has confidence using digital platforms.

If you are unable to access information online, we can provide support through:

Telephone assistance
In-person support at our Community Wellbeing Café
Printed materials
One-to-one guidance

Our café and hub are open 10am–10pm, 7 days a week, offering accessible support beyond the website.

Known Accessibility Limitations

While we strive for full accessibility, some areas may not yet fully meet WCAG 2.1 AA standards.

For example:

Some downloadable PDF documents may not yet be fully screen-reader compatible
Third-party tools or embedded content may have accessibility limitations
Older content may require further formatting adjustments

We are actively working to improve these areas.

If you encounter any barriers, please let us know.

Reporting Accessibility Issues

If you experience difficulty accessing any part of this website, or if you require information in an alternative format, please contact us:

Email (Accessibility Enquiries): directors@ree-chargecic.co.uk
General Enquiries: reechargecic@gmail.com
Address: 15–17 Bull Street, West Bromwich, B70 6EU

We aim to respond to accessibility enquiries within 5 working days.

Your feedback helps us improve our services and ensures we remain inclusive, responsive, and community-focused.

Equality and Legal Commitment

REE-CHARGE CIC is committed to upholding the principles of the Equality Act 2010. We recognise our responsibility to make reasonable adjustments to ensure equitable access to information and services.

Accessibility is integral to our mission to reduce mental health inequalities within disadvantaged and ethnic minority communities.

Statement Review

This Accessibility Statement will be reviewed annually to ensure ongoing compliance and continuous improvement.