Privacy Notice:
ReeCharge CIC collects and uses personal information to deliver our community services safely, support wellbeing, manage referrals, process donations, comply with legal duties and improve our programmes. We only collect what is necessary, keep it secure, and never sell your data.
You can request access, corrections or deletion, or learn more about your rights by viewing our full Privacy Policy or contacting enquiry@Ree-ChargeCIC.co.uk

Privacy Policy

REE-CHARGE CIC LTD
Company Number: 16774638

Last updated: 19 February 2026
Next review due: February 2027

Introduction

This Privacy Policy explains how REE-CHARGE CIC LTD collects, uses, stores, and protects personal information.

We are committed to protecting the privacy, dignity, and rights of all individuals who interact with our services, including children, young people, families, adults, volunteers, donors, and partners.

Who We Are

REE-CHARGE CIC LTD
15–17 Bull Street
West Bromwich
B70 6EU
United Kingdom

Email: enquiry@ree-chargecic.co.uk

We are the data controller responsible for your personal information.

Our Data Protection Lead is Gillian Ming-Hutchinson.
Any data protection queries, subject access requests, or privacy concerns can be submitted using the contact details above.

What Information We Collect

We only collect information necessary to provide safe and effective services. This may include:

Names and contact details
Demographic information
Emergency contacts or next of kin
Referral details
Support needs and access requirements
Health and wellbeing information
Safeguarding or risk information
Donation or payment information
Photographs, video recordings, or call recordings (where appropriate)
Website usage data such as cookies or IP addresses

Why We Collect Personal Information

We use personal information to:

Deliver programmes and community wellbeing services
Manage referrals and ongoing support
Meet safeguarding and duty-of-care responsibilities
Process donations and Gift Aid
Monitor and evaluate our services
Provide communications and updates
Meet legal, financial, and regulatory obligations

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Consent
Contract
Legal obligation
Legitimate interests
Vital interests (for serious risk situations)

Special Category Data

Some information we process may be sensitive personal data, including:

Health information
Ethnicity
Religious beliefs
Safeguarding information

We only process this information where necessary and in accordance with additional legal protections.

Where We Get Information From

We may receive personal information:

Directly from you or your parent/carer
From schools or referral partners
From social workers or youth professionals
From health and care professionals
From funders or regulatory bodies
From publicly available sources
From CCTV or authorised recordings where used

Who We Share Information With

We only share information where lawful, necessary, and proportionate. This may include:

Safeguarding authorities or local councils
Schools or referral partners
Health and care professionals
Emergency services
Funders (usually anonymised)
Professional advisers such as insurers or legal representatives
IT providers supporting our systems

We never sell personal information.

How Long We Keep Information

We retain personal information only as long as necessary for safeguarding, legal, financial, or operational purposes.

Retention periods vary depending on the type of information and follow safeguarding and voluntary-sector best practice.

Your Data Protection Rights

You have the right to:

Access the information we hold about you
Request correction of inaccurate information
Request deletion of your data (where applicable)
Request restriction of processing
Object to certain processing
Request transfer of your data
Withdraw consent where consent applies

Requests can be made by contacting us using the details above.

Data Security

We take appropriate organisational and technical measures to protect personal information from loss, misuse, unauthorised access, or disclosure.

How to Make a Data Protection Complaint

If you have concerns about how we use your personal information, please contact us first.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office:

https://www.ico.org.uk/make-a-complaint/

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised date.